TOPLUXHAIR – VENDOR FAQs

We appreciate your interest in working with TOPLUXHAIR. Below are detailed answers to commonly asked vendor questions to ensure full transparency about our products and processes.

1. How is the hair collected?

Our hair is ethically sourced by purchasing directly from individual donors (primarily Vietnamese women). Each bundle comes from real human hair collected at the source.

2. How is the hair sanitized? (Free of nits and lice)

All hair undergoes a careful cleaning process:

• Washed with professional shampoo
• Manually inspected and cleaned
• Naturally sun-dried before further processing

We also perform additional manual checks to ensure the hair is clean and safe for use.

3. Which stages are completed in-house?

All key production stages are handled in-house, including:

• Washing and cleaning
• Drying
• Manual removal of any nits or impurities
• Weft construction (machine wefts)
• Final inspection and re-washing if necessary

4. Are any stages outsourced? How do you ensure quality?

No — all processes are completed in-house.

We maintain strict quality control by hand-checking every bundle before packaging and shipment.

5. How would you describe the hair cuticle?

Our hair is 100% real human hair with intact cuticles, maintaining its natural direction and structure for a smooth and natural appearance.

6. What percentage of cuticles are aligned?

Our hair is 100% Raw Single Donor Hair, with all cuticles intact and aligned in one direction (root to tip).

We offer only one consistent quality — no Double Drawn (DD) or Super Double Drawn (SDD). The hair remains in its natural structure without mixing.

7. Is the hair tangle-free, odor-free, synthetic-free, and lice-free?

Yes. Our hair is:

• 100% human hair (no synthetic fibers)
• Clean and odor-free
• Carefully processed to minimize tangling

8. Are cuticles stripped to create textures or curls?

No. The cuticles are preserved.

Curly and wavy textures are created using a steam process (no harsh chemicals) to maintain hair quality.

9. Is the hair treated with acid or ammonia?

We do not use harsh chemicals in our raw hair.

For colored products only, professional-grade light processing (including controlled bleaching) may be applied to achieve the desired color.

10. Are fillers added to the hair?

No. We do not mix synthetic fibers or fillers into our products.

11. Can you guarantee the hair is Raw Single Donor Hair?

Yes, we fully guarantee it.

We can arrange a live video call to show cuticle alignment and perform a real-time cuticle test for your verification.

12. Can the hair be styled (washed, dyed, bleached, etc.)?

Yes. Our hair can be:

• Washed and conditioned
• Dyed or bleached
• Heat styled (straightened or curled)
• Chemically treated (with proper care)

13. Will curly hair revert after straightening?

In most cases, yes. With proper care, curly textures can return after heat styling.

14. How are curls created?

All curls and waves are created using a steam-setting method, which helps maintain softness and durability.

15. Is each bundle exactly 100g?

Yes. Each bundle contains 100 grams of hair (excluding packaging).

16. Are wefts single or double drawn?

We offer both options based on your needs.

Please note: Double wefts are more compact and may appear shorter when unfolded.

17. Are the wefts machine-made or hand-tied?

Our wefts are machine-made for durability and consistency.

18. Can I see the hair before making payment?

• Samples: Available before purchase
• Bulk orders: Production begins after payment, but we provide photos/videos for approval before shipping

19. Does the hair hold curls well?

Yes, especially for textured hair. Straight hair may require styling products or tools to hold curls longer.

20. Can you customize textures?

Yes. We can customize curl patterns based on your reference photos or samples using our steam process.

21. Is the hair in stock?

Bulk straight hair is generally available in stock. Other textures may require production time.

22. How should the hair be stored?

Store in a cool, dry place, away from humidity and direct sunlight.

23. How should the hair be maintained?

We recommend standard professional hair care routines. Our team mainly supports wholesalers, but we are happy to share care tips upon request.

24. What is your return policy for manufacturing issues?

If there is a verified manufacturing issue, returns are accepted according to our policy. Customers are responsible for return shipping costs.

25. Is there a restocking fee?

No, there is no restocking fee for valid manufacturing issues.

26. Who pays for return shipping?

Return shipping costs are the responsibility of the customer.

27. What happens if my order is delayed?

In case of delays, we may offer shipping support or partial compensation, depending on the situation.

28. What is the production time?

• Straight hair: 3 – 7 business days
• Wavy/curly hair: 5 – 10 business days

29. Which shipping carriers do you use?

We work with major carriers such as DHL and UPS, based on your preference.

30. What are the shipping costs?

Shipping costs are based on carrier rates. We always aim to provide the most competitive shipping options available.

31. How are duties and taxes handled?

Import duties and taxes are determined by your country’s regulations and are the responsibility of the buyer.

32. Do you accept PayPal?

Yes, we accept PayPal and other international payment methods.

33. Do you offer private labeling?

Yes, we fully support private label services for your brand.

We are committed to transparency, consistent quality, and long-term partnerships. If you have any additional questions, our team is always here to support you.